Refund policy
Return Policy
We offer a 30-day return policy. However, you must request a return within 5 days of receiving your item.
To be eligible for a return:
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The item must be in its original condition—unworn, unused, with tags, and in its original packaging.
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A receipt or proof of purchase is required.
To start a return, email us at sevenacustomandcreations@gmail.com.
If your return is approved, we’ll send a return shipping label and instructions. Returns sent without prior approval will not be accepted.
For any questions, feel free to contact us at the email above.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized items
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Personal care products (e.g., beauty items)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you have questions about a specific item, please reach out.
Exchanges
Need a different item? The fastest option is to return the item you have (once approved) and place a new order separately.
EU Customers – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days—for any reason. Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sevenacustomandcreations@gmail.com.